Terms of Purchase

General

Unless defined below, capitalized terms used in these Terms of Purchase shall have the meanings ascribed to them in the Term of use.

Products available for purchase from the Website are intended for non-commercial use only, and by placing an order, you confirm that you are a consumer.

By placing an order, you agree to be bound by these Terms for Purchase, as well as EAMUS Terms of Use and Privacy Policy. The terms and conditions from Terms of purchase, Terms of Purchase and Privacy Policy apply to all orders for the purchase of products placed by you. Please make sure you have read and understood them before placing your order. You may only place orders if you are able to form legally binding contracts, for example, if you are 18 years or older and not hindered by any appointment of a guardian for you.

The inclusion of any products or services on the Website at a particular time does not imply or warrant that such products or services will be available at all times. EAMUS reserves the right to discontinue any product at any time.

EAMUS reserves the right to amend these Terms for Purchase from time to time without prior notice to you. The Terms for Purchase that will apply to your order will be those on the Website at the time you place your order.

Orders, Deliveries, Prices, and Delivery Charges

You place your order through the system provided on the Website.

Once you have placed your order, you will receive an order confirmation through email.

Please note that for the safe delivery of any order, you must state a correct delivery address and contact details (no P.O. boxes – since the courier requires a signature upon delivery). The delivery address is to be an address where you can be reached during ordinary business hours - Monday through Friday. EAMUS is not responsible for any costs related to you providing EAMUS with an incorrect address or contact details, or an address where you cannot be reached during ordinary business hours - Monday through Friday.

It is not possible to redirect an order once it has been dispatched.

All orders are shipped from Hong Kong.

EAMUS exercises the best efforts in accepting and handling orders and will strive to deliver your order according to the shipping alternative you have chosen. Unfortunately, EAMUS may be unable to deliver to certain countries and regions, in which case, you will be informed thereof either when placing an order or after that.

EAMUS strives to dispatch orders in the fastest possible time and aims to deliver the products within 5 to 10 working days after the order confirmed. Though EAMUS aims to deliver within the communicated time frame, the delivery may take longer due to unexpected events. In the unlikely event, if the delivery time exceeds 30 days, you may cancel your order.

Once your order is ready to be shipped from our warehouses (Hong Kong), you will receive the shipping information through an email. For international shipments, such email will also contain the name of the courier and a tracking number.

If your order does not arrive by the scheduled date, please contact customer support of the courier with the provided tracking number in your order confirmation. If you have not received any tracking number, please contact EAMUS via email.

The orders placed on the Website are subject to being charged with import fees, taxes, customs duties, related package handling fees or any other relevant charges required by the corresponding designated country or the organization(s) that handle(s) the shipment/delivery of the orders. None of these charges are included in the price that you pay on the Website. Items cannot be sent as gifts, and your purchase may or may not have these charges, depending on the policies of the designated country or the organization(s) that handle(s) the package. If any of the said charges apply, you may need to pay for them to the respective collection authority in advance of receiving your purchase. You should check with any related authority of your country (or the designated country of the order) for any charges required to collect the goods you order from EAMUS. EAMUS is not responsible for any of these charges, and would not refund on item(s) returned to us due to unaccepted/undelivered or any other reasons unless otherwise agreed with EAMUS in advance.

For any uncollected products (e.g., due to incorrect address or contact details, or unsuccessful deliveries due to courier not being able to reach you, or non-payment of the Charges (if applicable)) you will be charged an administrative cost: HKD Three Hundred (HKD 300), however not exceeding the total order value. Order for uncollected products will automatically be canceled, and you will be refunded any exceeding amount.

The cost for each delivery method is clearly indicated during the check-out process. If EAMUS are unable to deliver your order in full and have to make more than one delivery, there will not be an additional charge for any subsequent deliveries.

If for any reason EAMUS is unable to fulfill your order, you will be informed thereof at the earliest opportunity. EAMUS will attempt to refund the applicable amount using the same method used to make the payment. If for any reason, alternative arrangements are necessary, a representative from EAMUS will contact you to settle the refund.

Damaged products

In case of any damages to a product or its packing upon delivery to you, EAMUS kindly ask you to notify EAMUS immediately upon receipt of the product. Please include the information about the damage and related photos of the product or packing.

If so is requested by EAMUS, you shall send back the product in question to EAMUS together with the couriers original packing, the product’s original packing, labels or tags, inserts, accessories, etc., to the address provided to you by our Customer Service, without undue delay. EAMUS will help you arrange return shipping of such products, EAMUS is not able to refund or compensate you for any costs incurred by arranging your own courier/shipping/postal service.

Payment methods

You can pay for your products in the ways set out on the Website, at the time of your purchase.

For credit card or debit card

You can enter your payment details at the time you place your order using a valid credit or debit card through Shopify payment system. EAMUS reserves the right to check the validity of the credit or debit card, its credit status about the order value and whether the address data is correct. EAMUS may refuse orders depending on the result of these checks.

You can also pay through Apple Pay or Google Pay according to your device.

Please note that EAMUS do not accept cash or checks.

PayPal

You can also pay via PayPal. For such payments, PayPal’s terms will apply.

EAMUS' Liability

If EAMUS breaches these Terms, EAMUS shall only be liable for losses that are a reasonably foreseeable consequence of such breach.

EAMUS is not responsible for indirect losses, which are a side effect of the main loss or damage, for example, loss of profits or loss of opportunity. EAMUS is furthermore not responsible for any losses that are due to an event that is beyond EAMUS reasonable control, which includes but is not limited to fire, flood, storm, riot, civil disturbance, war, nuclear accident, and terrorist activity.

EAMUS maximum liability to you for any loss or damage arising in connection with your order on the Website shall be limited to the total price of your order.

Nothing in these Terms shall exclude or limit the liability of EAMUS with regard to any matter for which it would be unlawful for EAMUS to limit or exclude the liability of EAMUS.

Inaccuracies on the website

EAMUS cannot guarantee that the content of the Website is free of inaccuracies or typographical errors at all times, nor can EAMUS guarantee that all the information is up-to-date. Although EAMUS strives to display the correct texts, images, and pricing on the Website. Errors may occur. EAMUS may at any time amend the content of the Website and reserves the right to cancel any order before dispatch should we find that the price is incorrect. In such case, EAMUS will notify you by email and give you the option of placing a new order with the correct price or canceling your order. If EAMUS are unable to contact you, your order will automatically be canceled.

Colors

EAMUS makes all reasonable efforts to accurately display the attributes of the products, including composition and colors. However, the actual color you see will depend on your computer system and configuration, and EAMUS cannot guarantee that your computer will accurately display such colors.

Defective Products

If there are defects in the products you have purchased, EAMUS abides by all statutory guarantee regulations. If you have a complaint regarding material or manufacturing faults in products that EAMUS has supplied, including damage incurred in transit, please inform EANUS Customer Service via email.

Assignment

EAMUS reserves the right to assign or pledge to third parties any claim(s) for payment, including any payment installments that have arisen in connection with the delivery of products.

Severance

If any part of these Terms of Purchase is disallowed or found to be ineffective by any court or regulator, the remaining terms and conditions shall continue to apply.

Governing Law

These Terms and Conditions are governed by Hong Kong law, and any dispute shall be settled in a Hong Kong public court.

Company Information

Eamus Co., Ltd
By Email:
info@eamusaudio.com