This One-Year Limited Warranty (the “Warranty”) is a manufacturer's warranty, voluntary provided by EAMUS CO., LTD. The Warranty is in addition to, and not instead of, rights provided by consumer law and consumers have the right to choose whether to claim service under the Warranty or under their consumer rights law. For further information about consumer law, please contact your local consumer organization.
EAMUS hereby warrants that the Product, for a period of one (1) year from the date of original purchase from EAMUS on-line store and Kickstarter, is without defects in materials and workmanship, provided however that the Product is only used in accordance with published guidelines from EAMUS for the Product, including the Product’s user manuals, technical specifications, etc. and subject to the limitations set forth in this document.
The Warranty only applies to Product you purchased for your own use and not for resale.
The Warranty does not apply to: (a) products that were bought through other channels than EAMUS on-line store and Kickstarter, (b) problems that occur more that one (1) year after the date of original purchase from EAMUS on-line store and Kickstarter, (c) consumable parts, such as batteries or protective coatings; (d) cosmetic damage, including but not limited to scratches, dents and broken plastic; (e) damage caused by external cause, including but not limited to accident, abuse, misuse, liquid contact, fire; (f) damage caused by operating or use of the Product other than in accordance with published guidelines from EAMUS including the Product’s user manuals, technical specifications, etc. (please note: you may not open or disassemble the Product in any other way than as explicitly described in the Product’s user manual; (g) a Product that has been modified; (h) defects caused by normal wear and tear or otherwise due to the normal aging; or (i) a Product that is stolen, or where EAMUS has reason to believe that it is stolen.
Please note that only EAMUS may perform service on the Product. Warranty cover will be void if repair has been made or attempted by any unauthorized service centre.
Furthermore, the Warranty does not apply to any hardware products other than the Product. For software, if any, please refer to the relevant licensing agreements for details of your rights and obligations with respect to the use of software.
EAMUS is not liable for reimbursements, claims and damages where the Warranty does not apply. As concerns limitations of liability, please see below.
If you submit a valid claim under the Warranty, EAMUS will, at its option:
(a) repair your Product using new and/or previously used parts that are equivalent to new in performance and reliability, (b) replace your Product with a product that is at least functionally equivalent to the Product and is formed from new and/or previously used parts that are equivalent to new in performance and reliability, or (c) refund your purchase price in exchange for the return of your Product.
When a Product or part thereof is replaced or a refund provided, any replacement item becomes your property and the replaced or refunded item becomes EAMUS’s property. A repaired or replaced Product assumes the remaining Warranty of the original Product or ninety (90) days from the date of replacement or repair, whichever provides longer coverage for you.
For information related to the Warranty service, please contact EAMUS via e-mail at the address stated at the website.
Before receiving Warranty service you may be asked to present proof of purchase details, provide information to diagnose potential issues with your Product and to follow procedures and instructions for obtaining Warranty service, such as following instructions for packing and shipping the Product when receiving mail-in service as described below.
EAMUS will at its option, depending on the individual circumstances, provide Warranty service through one or more of the following options:
Carry-in service. EAMUS may request that you return your Product to HK office. After Warranty service, you may upon notice retrieve the Product from the EAMUS or the Product will be sent to you directly.
Mail-in service. If EAMUS elects to provide service through its mail-in service, EAMUS will send you prepaid waybills, so that you may ship your Product toEAMUS. Please note that you will need to provide your own packing material and that the packaging of the Product is required to fulfill the specifications set forth by the relevant shipping company. After Warranty service, the Product will be sent to you.
Do-it-yourself ("DIY") service. Under DIY service EAMUS will provide you with a replacement product, part or accessory with instructions for replacement. For the DIY service, EAMUS may require return of the replaced product, part or accessory, and EAMUS may therefore require a credit card authorization, in an amount corresponding to the price of the replacement product, part or accessory, as security for such return. If you follow the request and return the replaced product, part or accessory, EAMUS will cancel the credit card authorization. If you fail to follow the request EAMUS reserves the right to charge your credit card for the authorized amount. Note: EAMUS is not responsible for any costs, including labour costs, you incur relating to the DIY service.
Other than the mandatory consumer law rights to which you are entitled, all warranties, conditions and other terms not set out in the Warranty are excluded from the Warranty. As a result, this Warranty is your exclusive warranty and replaces all other warranties or conditions, express or implied, including, but not limited to, any implied warranties or conditions of merchantability or fitness for a particular purpose.
Some countries do not allow limitations on warranties or on how long warranties, conditions and/or implied terms may last, in that event, such warranties apply only to the extent and for such duration as required by law and are limited in duration to the warranty period, if applicable under such law.
EAMUS does not warrant, represent or undertake that it will be able to repair or replace any Product under the Warranty without risk to and / or loss of information and / or data stored on the Product.
In no event shall EAMUS be liable for
any losses or damages related to the defects in materials and workmanship of the Product;
any losses that were not caused by EAMUS breach of the Warranty;
any loss or damage that was not, at the time of your purchase of the Product, a reasonably foreseeable consequence of EAMUS breaching the Warranty; or
losses relating to any business of yours, loss of profits, loss of data or loss of opportunity.
The limitation of liability of the Warranty shall not apply to (i) death or personal injury; (ii) fraud or fraudulent misrepresentation; or (ii) any other liability that cannot be limited or excluded as a matter of law.
If you obtain service under this Warranty, you authorize EAMUS (as controller) and the EAMUS to store, use and process information about your Warranty service and your contact information, including name, phone numbers, address, and e-mail address. EAMUS may use this information to perform service under this Warranty. EAMUS may contact you to inquire about your satisfaction with the Warranty service or to notify you about any product recalls or safety issues. In accomplishing these purposes, you authorize EAMUS to transfer your information to any country where EAMUS (which countries may not have as strict legal requirements for the protection of personal data as in your country) do business and to provide it to entities acting on EAMUS behalf for the provision of services required by EAMUS.
If you want information about howEAMUS is processing your personal data and/or want any personal data to be rectified or deleted, please contact EAMUS at the address stated in this document.
EAMUS will maintain and use customer information in accordance with the Data Protection Directive 95/46/EC set by the European Parliament & Council as implemented into national legislation, or if outside of the EC, any applicable laws related to handling of personal information.
If any term is held to be illegal or unenforceable, it shall be severed from the Warranty and the legality or enforceability of the remaining terms shall not be affected.
The Warranty is governed by and construed under the laws of the country where the Product was originally purchased. No third party, including EAMUS, or any of their employees, are authorized to make any modification, extension, or addition to the Warranty.
When contacting EAMUS charges may apply depending on your location.